Monday, 17 March 2008

Small Business Credit Crunch Survival Kit

A primeval urge to escape the hunter instantly drives the hunted to flee.

Now it's different when a large, fanged animal jumps out from behind a bush. You react. You run or hide.

But when it's something which has just appeared on the horizon, maybe you'd better pack something to eat before you dash off.

6 Definite "Must Haves" To Pack In Your Small Business Credit Crunch Survival Kit

1. Pack A Calm And Almost Serene Attitude, Especially When Others Panic

One thing's for sure, some will panic and flee. They will re-trench, cut costs, or even sell-up and exit the market.

Anything other than face the predator that threatens their very existence.

Predators have an instinct to attack those that are fleeing. So they may well run right past you. You stay in the green and luscious plains of plenty. While the predators chase their prey (and your former competitors) into the wastelands.

Those that stand their ground will have less competition.

2. Pack A Flashlight: Opportunity Is Often Hidden In The Dark While Threats Are Under A Glaring Spotlight For All To See

All that happens in a recession is that the focus shifts to the negative. The same headlines heralding a booming economy are simply inverted.

Yes, there's less money around, but instead of glaring at the headlines declaring imminent doom, go against the flow. Look for the oportunities.

Why not give credit terms? Or offer what you do with a small deposit and one or two easy instalments. Be mindful of threats - for example use credit checks.

3. Pack A Compass: You Need To Find The Best Spot To Pitch Your Tent

Don't be the prey, be the hunter. Everyone else will be too busy reading gloomy headlines. They'll be like the rabbit staring at the headlights of the approaching juggernaut.

Be the juggernaut. But don't run over frightened bunnies. Instead, head where your clients are. Don't run in the opposite direction. They're still there, albeit with a bit less cash in their pocket.

4. Choose A Sturdy Bag To Carry Your Stuff

Your business needs to be rugged to carry you through this. Lean and mean. Cut the fat out. No expensive investments in non-essentials like furniture, water coolers, expensive new vehicles etc.

Trim back excessive stock.

But...

5. Take A Flare: You Want The Right People To Find You

In a recession, your rivals will cut their marketing budget. They will become invisible. The customers that are still spending won't find them.

But you're a survivor. You realise that this is an opportunity. So fire off your flare. In other words keep spending on marketing. If you can, spend more.

You see you'll gain market share. You will be the lone beacon the customers will flock to.

Keep sending brochures, newsletters, emails etc. If advertising works for you, negotiate more space for the same money - advertisers want to keep your business when other's are cancelling or trimming back.

As you come out of recession, your competitors will have lost ground or at best stayed static. You on the other hand will have a larger client base and market share.

6. Pack Your iPod

As you march away, keep your spirits high with a good old sing-along.

And download some happy songs. Very soon, others will tire of the gloom and start looking for a bit of good news.

So tell your happy story. Tell people how you beat the recession and business is booming. Be the lone voice at the back of a miserable crowd. Soon people will ignore the stage and turn around to listen to you instead.

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15 comments:

Cath Lawson said...

Hi Ian - this is excellent advice and much more uplifting than the usual stuff you read about surviving in a recession.

Doing the opposite of what everyone else is doing is always a smart move. And your advice on spending more on marketing is great. With everyone else cutting back, we'll be able to stand out even more.

sterling | bizlift said...

Good advice Ian!

I especially like #2 and #6.

Change always brings opportunity.

Listening to your ipod instead of the nay-sayers is a wonderful way to maintain a positive and creative outlook.

Barbara Swafford said...

Hi Ian,

What a great post.

Isn't it funny how during a recession those who have money are the ones spending, knowing they can get a better deal and get their jobs done faster. All the more reason to keep those lines of communication open, even after a job is complete.

Staying calm is great advice. It's often in those calm and quiet moments when we discover much that gets overlooked when it's chaotic.

Ian Denny said...

@Cath,

I think there's similarities with your thoughts on investment. Being brave and going against the flow is wise.

I think it's often irrational and unfounded fear that drives people away from their clients almost subconsciously in hard times.

@Sterling,

True! And singing out loud, metaphorically-speaking, and showing people your happy and positive will attract attention during tough trading conditions.

@Barbara,

You're right - everyone wants your business, and you can cut expenditure too.

Anonymous said...

I would like to comment to a past post without going back and rereading it. That is dangerous,so I apologize upfront. I am a business owner and my time is short, so I may have forgotten the main concern, which, boiled down, is getting more customers with good credit.Maybe things are different in GB, but I don't know of many companies here where the chiefs have lots of time to sit around and type into a computer, especially where the company has defaulted in the recent past. What exactly is your unique selling feature--what do you do that another competitor can't? Obviously it's not being faster or cheaper or other things you have already tried. Figure that one thing out, make certain that whatever it is,is really important to that firm without asking tedious questions or snooping around (I had a rep actually read papers on my desk once-totally tasteless behavior). Don't send tacky emails with boastful claims which take up valuable time, or extra brochures or other sludgepile matter.If they haven't responded yet, they won't. Don't forget that people who run (potential customer) businesses read and network and probably know your company is tainted by the former troubles. In the US, sometimes people in situations similar to yours either sell the company or resign with fanfare to let potential customers know there is new blood running the show. Your original post was sometime ago but I finally found a scrap of time to reply.

smebus said...

The problem with any downturn is the negative impact through media reports. It is hard to find a 'feel good' factor. Great post, stating the obvious really, but the doom and gloom stories do tend to stop us from thinking positive at times.

Ed said...

Excellent post and a very timely find as Christmas approaches (with all the accelerated global gloom and doom of the economic crisis) - I've added a cross-link to it for the next Sunday Summary on the BuildaSkill blog.

I think you and commenters are right - I remember the UK's recession of the late '80s & early '90s was post-mortem'd (sp?) as having been caused by the media talking the economy down. Whilst the current situation has genuine roots in the financial world, I also think the situation is being overhyped, and it is that negative-hype that's crashing exchange rates, rather than real instability in the financial sectors.

It's particularly hammering us here in Asia - Sterling's collapse has all but killed our ability to sell into the UK and Europe, but thanks to the Dollar's resurgence, we've been able to switch a lot of sales and marketing to the US, which is now starting to pay off.

I'll keep popping back for a read of your excellent posts.

Ed

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